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25-06-2009r
ING Bank Śląski chooses ITD Poland
ITD Poland implements Customer Interaction Center from Interactive Intelligence in ING Bank Śląski. The solution will improve customer service in the ING contact center devoted for the whole Poland. According to the plan, the implementation process should be finish by the end of 2009 and the system itself will embrace 550 agents.
The implemented by ITD specialists software will integrate all tools possible in call center like telephone, fax or internet interactions. In order to support the agent effectiveness, the functionallity of Interaction Dialer will be provided. This tool is a predictive dialer system that pre-integrates to the Customer Interaction Center® (CIC) IP contact center solution for outbound and blended predictive dialing, as well as for compliance options, call scripting, intelligent campaign staging etc. Beyond the Ineraction Dialer, following modules will available in ING contct center: IVR, ACD, and Interaction Optimizer, which enables calls forecasting, scheduling with a real-time adherence and brings innovation and workforce management together as the core component of Interactive Intelligence system.
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08-04-2009r
Possibilities of Speech Synthesis and Speech Recognition in the Automatic Client Service
ITD Poland presented the possibilities of speech synthesis (TTS) and speech recognition (ASR) in the automatic client servce during the 3rd edition of the conference "Call Contact Centre- "Be in Touch", which took place on 1st and 2nd of April 2009 in Warsaw.
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07-04-2009r
Fortis Bank Turkey Deploys GoldenGate Software to Improve its Live Reporting Operations
GoldenGate Software Inc. (www.goldengate.com), a leading provider of high availability and real-time data integration solutions, announced that Fortis Bank Turkey is using the implemented by ITD GoldenGate® live reporting solution in order to improve real-time access to its operational data.
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04-12-2008r
WARTA S.A. implemented unified communications platform Customer Interaction Center
Pension Fund WARTA S.A., with share capital 233M. PLN, implemented unified communications platform Customer Interaction Center, produced by Interactive Intelligence, to improve a process of customer care. Implementation has been done by ITD Polska. It was ITD Polska’s fifth implementation of Interactive Intelligence for a new customer this year.
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01-12-2008r
Polish Private Retail Bank
ITD Poland, for one of Polish private retail bank, has finished multisite Infoline system including Customer Service functionality based on Interactive Intelligence, VoIP all-in one integrated solution.
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01-12-2008r
American corporation employing over 55.000 people
American corporation, the World leader in the range of supplying solutions for documents management, implemented Customer Interaction Center system from Interactive Intelligence for the improvement of their Help-Desk customer service. Implementation has been carried by expert partner of Interactive Intelligence, company ITD Poland.
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12-09-2008r
ITD Poland implemented CIC Interactive Intelligence system for JMDI
JMDI – Internet Service Provider and supplier of digital stationary telephony services uses CIC Interactive Intelligence for their corporate telephony and as contact center for service inquiries.
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27-05-2008r
ITD Poland implemented IVR system for Children Foundation "Zdążyć z Pomocą"
Our company implemented for Children Foundation "Zdążyć z Pomocą" IVR system of Interactive Intelligence with TTS Ivona from Ivo Software. The foundation depended on quick implementaton of this system but at the same time for the opportunity of further development, for which the answer was Interactive Intelligence’s IVR solution and ITD Poland’s huge implementation experience
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30-10-2007r
The New product in our offer – IVONA TTS Telecom
The newest product in our offer is TTS IVONA by IVO Software.
It cooperates with Unix, Linux and Windows operating systems.
The IVONA synthesizer analyzes and renders any texts using artificial intelligence to provide an audible, verbal, human-like voice. The synthesized text can be sent to a telephone line or saved to a sound file.
There are available Polish, English and Romanian language versions.
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17-10-2007r
ITD added to its offer products from GoldenGate Software
GoldenGate Software has platform for High Availability and Real-time Data Integrations.
Its Transactional Data Management (TDM) software has unique technology for real-time, transactional and heterogeneous environments.
Helps migrations, upgrades, tests and maintenance of mission-critical hardware, database and applications.
 More information about Golden Gate
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25-07-2007r
ITD Polska has just signed the new contract with telecommunications operator - SPRAY S.A.
The contract covers the implementation of Contact Center solution of Interactive Intelligence.
The system enables to service customers interactions via telephone, fax, email as well as queueing and reporting of those.
Additionally, the solution will be used as an IP PBX for the whole company.
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10-07-2007r
ITD Polska has succesfully completed Contact Center implementation of Interactive Intelligence for BT Polska Forklifts Sp. z o.o.
The solution implemented in BT Polska enables customers to contact the company via phone, mail, voicemail, as well as having callback possibility when waiting in the queue.
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15-02-2007r
ITD Polska has succesfully completed implementation of PowerCard V2 Card Management Systems in Kredyt Bank S. A.
The implementation has been performed in cooperation with Hightech Payment Systems. Kredyt Bank started to use the system since January.
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