Solutions / Voice Systems
Interactive Voice Response Systems
To assist in providing customers with instantaneous, cost-effective access to
information, ITD offers a wide range of voice systems and voice-related
products. IVR, which turns a telephone into an easy-to-use computer terminal,
enables callers to access specific information from a host computer or database
without going through a live operator.
ITD’s first project in this area was the successful implementation of the first
Interactive Voice Response System (IVR) in Turkey. The installation, which was
made at a financial institution, was the start of a trend, which continues with
Turkish financial institutions today. Today, nearly all financial institutions
in Turkey have IVR’s that were installed and are maintained by ITD.
ITD is the distributor for InterVoice in Turkey and Poland and has been selling,
installing and supporting IVR systems since 1991. With 19,000 systems shipped to
network service providers, financial institutions and corporations in more than
70 countries, InterVoice is the technology leader in speech-enabled interactive
information solutions and a premier communications and e-commerce ASP.
IVR systems answer calls and offer the caller a list of information choices. The
system accepts the chosen option from the caller, retrieves the requested
information from a database (either local or on a host computer), and speaks the
information back to the caller. Callers can also be offered transactional
options, such as the ability to transfer funds or otherwise change the database.
Callers can access an InterVoice System in a variety of ways. Available options
include access by TouchTone, rotary, pulse, PC and modem, voice, fax, and ADSI
phones.
Additionally, callers can request that information be forwarded or spoken back
in a variety of ways. These include fax, data to a PC, Telecommunications Device
for the Deaf, or ADSI phone, and converting text to speech.
InterVoice IVR System consists of:
InterVoice certified PC
InterVoice hardware
Windows Operating system
InterVoice software
Using the components listed above, we design an IVR system that interface easily
with our customer’s existing systems, allowing them to take advantage of a full
range of interactive information technologies
Possibility of Extension: InterVoice IVR System is capable of being expanded
from 6 lines to 120 lines on one system and more by networking the modules.
InterVoice IVR Systems can be applied at different areas of business as:
Insurance
Utility
Human resources
Health
Marketing
Automotive
Finance
Services
Education
Transportation
Telecommunications
Information services
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