Solutions / Voice Systems
Consulting
In present business situation more and more companies are about to make a
decision to build their own Call/Contact Center. Main reasons of such a decision
are; taking care of the highest service quality , higher agent competence in
comparison to outsourcing, the lower cost of ownership in long term. On the
other hand building a new Call Center or reorganisation of existing one is
projects with high-level risk. Key success factors are knowledge and experience in
leading similar projects.
Considering above mentioned issues, ITD Polska, being many years IT system
integrator, has big experience in leading successful implementation of Call
Center projects. ITD Polska offers its support in following scope:
Analyses in Customer Care, Call/Contact Center, Back Office operations
Building strategy for Customer Care
Business support and sales processes
Processes and procedures in Customer Care, Back Office, complaints,
Help-Desk
Assesment of CC employees (consultants, supervisors, management)
Management coaching of Customer Care
Project Management for Call/Contact Center solutions
Process improvement of existing Customer Care procedures
CRM analyses and processes
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Saturday May 19, 2012
